Job Title: Body Shop Manager
Department: Body Shop
Reports to: General Manager
FLSA Status: Exempt
Position Description: The Body Shop Manager is responsible for developing business through insurance adjusters, customers and other sources to assure an adequate sales volume, provide a reasonable department operating profit, and maintain certain customer satisfaction standards while controlling expenses. The Body Shop Manager directs the activities of body shop employees in performing repairs, including meeting time schedules and productivity levels and maintaining quality standards.
Duties & Responsibilities:
- Forecast goals and objectives for the department.
- Understand and keep abreast of, and comply with, federal, state and local regulations that affect the body shop operations, such as hazardous waste disposal, OSHA right-to-know, safety equipment requirements, etc.
- Hire, train, motivate, counsel and monitor the performance of all body shop staff.
- Direct and schedule the activities of the body shop staff.
- Provide technical assistance as needed.
- Conduct meeting with body shop employees to discuss activities and problems of mutual interest.
- Monitor payroll.
- Establish and maintain good working relationships with several insurance adjusters.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Supervise all activities of and communication with the wrecker service.
- Quality check completed jobs.
- Handle all customer complaints.
- Keep abreast of new equipment and tools available and recommend purchases.
- Ensure that work areas and customer waiting area are kept clean.
- Follow up on parts department orders to ensure parts availability.
- Collect accounts receivable for repair work.
Manages one subordinate supervisor who supervises a total of 10 employees in the Body Shop Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises five non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certificates, Licenses, & Registrations:
Current, valid driver’s license; satisfactory Motor Vehicle Report (MVR) with an insurable driving record as defined by our insurance carrier.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
Signature (Employee) Date
Signature (Supervisor) Date